Protecting Your Information. Supporting Better Healthcare.

At Zyion Mediqo Pte. Ltd. (“Zyion Mediqo”, “we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal data responsibly in accordance with applicable data protection laws, including Singapore’s Personal Data Protection Act (PDPA).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, communicate with us, or use our services.

1. Collection of Personal Data

We may collect personal data that you voluntarily provide to us, including but not limited to:

• Full Name
• Company / Clinic Name
• Job Title
• Contact Number
• Email Address
• Business Address
• Information submitted through enquiry forms, contact forms, or product requests

We may also automatically collect certain technical information when you browse our website, including:

• IP Address
• Browser Type
• Device Information
• Pages Visited
• Date and Time of Access
• Referral Sources
• Cookies and Analytics Data

2. Purpose of Data Collection

Your personal data may be collected and used for purposes including:

• Responding to enquiries and requests
• Providing product information and healthcare solutions
• Processing business transactions
• Managing customer relationships
• Providing technical and clinical support
• Improving our website and services
• Conducting internal analysis and business development
• Complying with legal and regulatory obligations

We will only collect and use personal data that is reasonably necessary for these purposes.

3. Disclosure of Personal Data

Zyion Mediqo does not sell, rent, or trade personal information to third parties.

We may disclose personal data where necessary to:

• Service providers supporting our business operations
• Logistics and delivery partners
• Regulatory authorities and government agencies
• Professional advisers, auditors, and legal consultants
• Other parties where disclosure is required by law

All third parties are expected to maintain appropriate confidentiality and security standards.

4. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

When personal data is no longer required, we will securely delete or anonymize the information.

5. Protection of Personal Data

We implement appropriate technical and organizational measures to safeguard personal data against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

These measures may include:

• Secure server environments
• Access control procedures
• Data encryption where appropriate
• Regular security reviews and monitoring

While we strive to protect your information, no internet transmission or storage system can be guaranteed to be completely secure.

6. Website Cookies and Analytics

Our website may use cookies and similar technologies to enhance user experience and analyze website performance.

Cookies help us:

• Understand visitor behavior
• Improve website functionality
• Optimize user experience
• Monitor website performance

You may choose to disable cookies through your browser settings, although some website features may not function properly.

7. Your Rights

Subject to applicable laws, you may request to:

• Access your personal data
• Correct inaccurate information
• Withdraw consent for data processing
• Request deletion of personal data where permitted by law
• Enquire about our data handling practices

We will respond to reasonable requests within a reasonable timeframe.

8. Third-Party Websites

Our website may contain links to external websites. Zyion Mediqo is not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of those websites separately.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or technology.

Any updates will be posted on this page and become effective upon publication.

10. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal data, please contact us:

Zyion Mediqo Pte. Ltd.
Email: enquiry@zyionmediqo.sg
Phone: +65 8835 9126

We are committed to addressing your concerns and ensuring that your personal data is handled responsibly and securely.